My goods have been damaged in a storm, can I get a replacement under warranty?Updated 16 hours ago
Our products are designed for outdoor use and manufactured to withstand normal outdoor conditions when correctly assembled, installed, secured and maintained. However, they are not designed to withstand all weather conditions, particularly extreme or severe weather.
Damage caused by extreme weather conditions, including high winds and storms, is not covered under our manufacturer's warranty.
This includes, but is not limited to:
Damage caused by strong or gale-force winds.
Products being lifted, moved, overturned or blown over during high winds.
Broken, bent or damaged components resulting from wind pressure or impact.
Damage caused by falling trees, branches, flying debris or other objects during adverse weather.
Damage resulting from products not being adequately secured or anchored.
Fabric Swings and Accessories – Storage Requirements
Fabric swings and other fabric-based accessories require additional care and protection from outdoor elements.
Fabric swings must be removed from the product and stored indoors when not in use. They must not be left outside exposed to prolonged periods of bad weather or adverse weather conditions.
Exposure to rain, dampness, strong winds, storms and prolonged periods of adverse weather can cause deterioration of the fabric, stitching, fixings and overall condition of the swing.
Customers are responsible for removing fabric swings when not in use and storing them in a dry, sheltered indoor location.
Damage, deterioration or failure resulting from fabric swings being left outdoors, exposed to adverse weather or not being stored in accordance with these care requirements will not be covered under our manufacturer's warranty.
Securing Your Product
It is the customer's responsibility to ensure that products are correctly installed, anchored and secured in accordance with the supplied instructions.
We strongly recommend taking appropriate precautions during periods of adverse weather, including:
Checking that all ground anchors and fixings are correctly installed and secure.
Removing loose accessories or detachable components where possible.
Please remember that even correctly installed and anchored products can be affected by exceptionally severe weather conditions.
Can I Still Contact You if My Product Has Been Damaged?
Absolutely. If your product has suffered damage during extreme weather, please contact our Customer Service Team at [email protected].
Please provide your order number, a description of the damage and photographs showing the affected areas. Our team will be happy to review the information and advise whether any replacement parts or repair options are available.
Although weather-related damage is not covered by the manufacturer's warranty, we will always aim to provide practical advice and discuss any available options.
Important: This exclusion relates to damage caused by external weather conditions and does not affect your statutory rights where a product has an inherent manufacturing fault or was not of satisfactory quality when supplied. Each case will be assessed on its individual circumstances.