outdoortoys

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Please click here to go to our Delivery Information page.

How soon can you get my order to me?

Delivery

What products would you recommend for a particularly small garden?

How can I find the size and dimensions of a product

Is your play equipment suitable for commercial use?

Are the products hard to build and how long does it take to build?

What tools are required?

What do I need to do to prepare my garden for our new Outdoor toy?

Is a Safety perimeter recommended for outdoor play equipment?

There are cracks in the wood, is it safe?

There is green staining on some of the wood?

Is the wood treated, do I need to do anything else?

What maintenance is suggested for outdoor play equipment?

What anchors should I use?

Can I use anchors on artificial grass?

Can the swing seats be changed for different types?

General Info - Outdoor Play Equipment

What age range are ride toys suitable for?

Where can ride on toys be used?

Are any of the ride on Quads, Bikes Go-karts or Scooters road legal?

There are marks or dents in the plastic body of the ride on toy, why?

How should ride on toys be stored?

What maintenance do ride on toys need?

General Info - Ride on toys

Does the product have a warranty?

Warranties

Do you offer assembly installation service for Outdoor toys?

How does the Home Installation Service work?

Does your Installation service include fitting Anchors or preparing the ground?

What does PDI mean as part of ride on toy assembly?

Do PDI orders take longer to deliver?

Installation and Assembly

How do I place my order?

What payment methods do you accept?

Do you offer credit or allow payment by instalments?

Do your prices include VAT and what is your procedure for organisations that are exempt from paying VAT?

How will I know if something is out of stock?

Order

What are the delivery charges?

What does it mean when an item is on Pre-order?

How long will my order take to dispatch?

Can I track my delivery online?

What if I change my mind and wish to cancel an order before its shipped?

What happens if I am not at home?

Can I choose a specific delivery time?

Can I redirect my order to an alternative address?

Do you deliver on weekends?

Do you deliver outside of the UK?

What is your Returns policy?

How can I return my order?

Returns

Wood Information

How soon can you get my order to me?Updated 2 months ago