Returns Policy

You have the right to cancel your order before dispatch or within 14 days of receiving your goods. Once you have notified us, you have a further 14 calendar days to return the goods.

To start a return, please contact our Customer Service team at [email protected] with your order number and details of the item(s) you wish to return. We recommend contacting us before sending anything back so we can provide the correct return instructions.

For change-of-mind returns, items should be returned in a resalable condition, complete with all components, accessories and instructions, with the original packaging where possible. If an item has been handled, assembled or installed beyond what is reasonably necessary to inspect it and this reduces its value, a reasonable deduction may be made from your refund.

For change-of-mind returns, you are responsible for the cost of returning the goods. We will refund the cost of our standard delivery service; upgraded delivery services are non-refundable.

Refused Deliveries: If you refuse delivery of your order with the courier rather than accepting the goods and arranging a return with us, the goods will be returned to us by the courier. Any return or carriage charge that we are charged by the courier as a result of the refused delivery will be deducted from your refund.

This policy does not affect your statutory rights under the Consumer Rights Act 2015.

Faulty or Damaged Products

If your item arrives faulty, damaged, incorrect or not as described, please contact our Customer Service team at [email protected] as soon as possible, providing your order number and photographs or details of the issue.

We will assess the issue and provide an appropriate remedy in accordance with your rights under the Consumer Rights Act 2015. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

Where an item arrives visibly damaged, please notify us within 48 hours where possible and retain the original packaging to help us investigate the issue with the courier. This does not affect your statutory rights.

Your statutory rights apply separately from our change-of-mind returns policy and are not limited to 14 days.