You have the right to cancel your order before dispatch or within 14 days of receiving your goods. Once you have notified us, you have a further 14 calendar days to return the goods. To start a return, please contact our Customer Service team at info

<h1 id="isPasted">Returns Policy</h1>You have the right to cancel your order before dispatch or within 14 days of receiving your goods. Once you have notified us, you have a further 14 calendar days to return the goods.To start a return, please contact our Customer Service team at <a href="mailto:info@outdoortoys.com">info@outdoortoys.com</a> with your order number and details of the item(s) you wish to return. We recommend contacting us before sending anything back so we can provide the correct return instructions.For change-of-mind returns, items should be returned in a resalable condition, complete with all components, accessories and instructions, with the original packaging where possible. If an item has been handled, assembled or installed beyond what is reasonably necessary to inspect it and this reduces its value, a reasonable deduction may be made from your refund.For change-of-mind returns, you are responsible for the cost of returning the goods. We will refund the cost of our standard delivery service; upgraded delivery services are non-refundable.Refused Deliveries: If you refuse delivery of your order with the courier rather than accepting the goods and arranging a return with us, the goods will be returned to us by the courier. Any return or carriage charge that we are charged by the courier as a result of the refused delivery will be deducted from your refund.This policy does not affect your statutory rights under the Consumer Rights Act 2015.<h1 id="faulty-or-damaged-products">Faulty or Damaged Products</h1>If your item arrives faulty, damaged, incorrect or not as described, please contact our Customer Service team at <a href="mailto:info@outdoortoys.com">info@outdoortoys.com</a> as soon as possible, providing your order number and photographs or details of the issue.We will assess the issue and provide an appropriate remedy in accordance with your rights under the Consumer Rights Act 2015. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.Where an item arrives visibly damaged, please notify us within 48 hours where possible and retain the original packaging to help us investigate the issue with the courier. This does not affect your statutory rights.Your statutory rights apply separately from our change-of-mind returns policy and are not limited to 14 days.

What is your Returns policy?

You can return your item using a courier of your choice. We recommend using a parcel comparison service such as Parcel2Go, which allows you to compare quotes from a range of couriers and choose the delivery option that best suits your needs. If you w

You can return your item using a courier of your choice. We recommend using a parcel comparison service such as Parcel2Go, which allows you to compare quotes from a range of couriers and choose the delivery option that best suits your needs.If you would prefer us to arrange the return for you, we can provide a return quote using our chosen courier. Please contact our Customer Service team at&#xA0;<a href="mailto:info@outdoortoys.com">info@outdoortoys.com</a> with your order number and we&#x2019;ll be happy to assist.If you change your mind after your order has been dispatched: If you choose to refuse delivery rather than accept the goods and arrange a return, the parcel will be returned to us by the courier. Any return charge that we are charged by the courier for the refused delivery will be deducted from your refund.

How can I return my order?

outdoortoys

Returns

What products would you recommend for a particularly small garden?

How can I find the size and dimensions of a product

Is your play equipment suitable for commercial use?

Are the products hard to build and how long does it take to build?

What tools are required?

What do I need to do to prepare my garden for our new Outdoor toy?

Is a Safety perimeter recommended for outdoor play equipment?

There is green staining on some of the wood?

Is the wood treated, do I need to do anything else?

What maintenance is suggested for outdoor play equipment?

What anchors should I use?

Can I use anchors on artificial grass?

Can the swing seats be changed for different types?

General Info - Outdoor Play Equipment

What age range are ride toys suitable for?

Where can ride on toys be used?

Are any of the ride on Quads, Bikes Go-karts or Scooters road legal?

There are marks or dents in the plastic body of the ride on toy, why?

How should ride on toys be stored?

What maintenance do ride on toys need?

General Info - Ride on toys

Do you offer assembly installation service?

How does the Home Installation Service work?

Does your Installation service include fitting Anchors or preparing the ground?

What does PDI mean as part of ride on toy assembly?

Do PDI orders take longer to deliver?

Installation and Assembly

How do I place my order?

What payment methods do you accept?

Do you offer credit or allow payment by instalments?

Do your prices include VAT and what is your procedure for organisations that are exempt from paying VAT?