Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you wish to return an item, you must first contact customer service who will issue you a unique returns number al

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can&#x2019;t offer you a refund or exchange.If you wish to return an item, you must first contact customer service who will issue you a unique returns number along with details on how to return the item and the return address.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not offer a refund on packaging and postagePlease take a look at our Returns policy here for full details

What is your Returns policy?

Please read our Refunds Policy before returning your order. Do not send your purchase back to the manufacturer.

Please read our&#xA0;<a href="https://www.outdoortoys.com/policies/refund-policy" id="isPasted" style=" text-decoration: var(--text-link-decoration);" title="Refund Policy">Refunds Policy&#xA0;</a>before returning your order. Do not send your purchase back to the manufacturer.

How can I return my order?

outdoortoys

Returns

What products would you recommend for a particularly small garden?

How can I find the size and dimensions of a product

Is your play equipment suitable for commercial use?

Are the products hard to build and how long does it take to build?

What tools are required?

What do I need to do to prepare my garden for our new Outdoor toy?

Is a Safety perimeter recommended for outdoor play equipment?

There are cracks in the wood, is it safe?

There is green staining on some of the wood?

Is the wood treated, do I need to do anything else?

What maintenance is suggested for outdoor play equipment?

What anchors should I use?

Can I use anchors on artificial grass?

Can the swing seats be changed for different types?

General Info - Outdoor Play Equipment

What age range are ride toys suitable for?

Where can ride on toys be used?

Are any of the ride on Quads, Bikes Go-karts or Scooters road legal?

There are marks or dents in the plastic body of the ride on toy, why?

How should ride on toys be stored?

What maintenance do ride on toys need?

General Info - Ride on toys

Does the product have a warranty?

Warranties

Do you offer assembly installation service for Outdoor toys?

How does the Home Installation Service work?

Does your Installation service include fitting Anchors or preparing the ground?

What does PDI mean as part of ride on toy assembly?

Do PDI orders take longer to deliver?

Installation and Assembly

How do I place my order?

What payment methods do you accept?

Do you offer credit or allow payment by instalments?

Do your prices include VAT and what is your procedure for organisations that are exempt from paying VAT?